Privacy Policy

Effective Date: May 15, 2026
Last Updated: May 15, 2026

KromAmericas (“KromAmericas,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.kromamericas.com, create or use an account, request product information, place or track an order, subscribe to communications, contact us for sales or technical support, or otherwise interact with us.

This Privacy Policy applies to personal information collected through our website and related business communications. It does not apply to websites, applications, platforms, or services operated by third parties that we do not own or control.

1. Personal Information We Collect

We may collect the following categories of personal information, depending on how you interact with us:

Contact and identification information: Name, company name, job title, email address, phone number, billing address, shipping address, and other business contact details.

Account information: Username, password, account preferences, order history, saved addresses, and related account details.

Order, quote, and transaction information: Products requested or purchased, quote requests, purchase orders, invoices, shipping information, payment status, return information, warranty-related information, and customer service history.

Payment information: Payment details may be processed by payment processors, financial institutions, or other service providers. We do not intend to store full credit card numbers unless necessary for a specific transaction and permitted by applicable law.

Technical support and inquiry information: Information you provide through forms, email, phone calls, or other communications, including product questions, application details, project needs, support requests, and message content.

Marketing and communication information: Newsletter signup information, communication preferences, email engagement information, and records of marketing opt-outs.

Website and device information: IP address, browser type, device type, operating system, referring pages, pages viewed, search terms, date and time of visits, approximate location derived from IP address, cookie identifiers, and similar online activity information.

Information from third parties: We may receive information from service providers, shipping providers, payment processors, manufacturers, product suppliers, authorized sales channels, business contacts, and publicly available business sources.

We ask that you not provide sensitive personal information unless it is necessary for your request. Sensitive information may include government identification numbers, financial account credentials, precise geolocation, health information, biometric information, or other information defined as sensitive under applicable law.

2. How We Use Personal Information

We may use personal information for the following purposes:

To operate our website and business: Provide website functionality, maintain accounts, process orders, provide order status, manage customer records, and support day-to-day business operations.

To respond to requests: Answer questions, provide product information, prepare quotes, respond to technical support inquiries, and communicate about products, services, orders, and account matters.

To process transactions: Accept and process orders, payments, shipments, returns, credits, refunds, invoices, and related records.

To provide product and technical support: Evaluate product needs, assist with documentation, coordinate product availability, support warranty or service requests, and help customers identify appropriate parts or solutions.

To communicate with you: Send transactional emails, service notices, policy updates, account messages, order updates, and other business communications.

To send marketing communications: Send product updates, newsletters, promotions, and other marketing communications where permitted by law. You may opt out of marketing emails at any time by using the unsubscribe link in the email or contacting us.

To improve our website and services: Analyze website performance, understand usage trends, improve search and navigation, evaluate product interest, and improve customer experience.

To protect our business and users: Detect, investigate, and prevent fraud, security incidents, unauthorized access, misuse, illegal activity, and other harmful activity.

To comply with legal obligations: Maintain records, respond to lawful requests, comply with tax, accounting, regulatory, and legal requirements, enforce agreements, and protect rights, property, and safety.

3. Cookies and Similar Technologies

We may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember preferences, improve performance, understand website activity, and support marketing or advertising activities.

Cookies may include:

Essential cookies: Necessary for website operation, account access, security, shopping, order status, and related functionality.

Performance and analytics cookies: Help us understand how visitors use the website and improve functionality.

Functional cookies: Remember preferences and improve user experience.

Marketing cookies: Help measure marketing activity and, where used, deliver or evaluate advertising.

You can manage cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

Where required by law, we will provide choices regarding cookies and online tracking. If we use technologies that are considered “selling,” “sharing,” or “targeted advertising” under applicable privacy laws, you may opt out through the methods described in this Privacy Policy or through a “Do Not Sell or Share My Personal Information” or “Cookie Preferences” link, if available on our website.

We also intend to honor legally required opt-out preference signals, such as Global Privacy Control, when required by applicable law and when we are able to recognize the signal.

4. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Service providers: Website hosting providers, ecommerce platforms, IT providers, payment processors, shipping providers, email service providers, customer relationship management providers, analytics providers, security providers, and other vendors that support our business.

Manufacturers, suppliers, and product support providers: When needed to respond to your product request, process an order, verify availability, provide technical documentation, support a warranty matter, or assist with product selection.

Professional advisors: Attorneys, accountants, auditors, insurers, consultants, and other professional advisors.

Legal and regulatory recipients: Government agencies, courts, law enforcement, regulators, or other parties when required by law or when necessary to protect legal rights.

Business transaction parties: Parties involved in a potential or completed merger, acquisition, financing, restructuring, sale of assets, or similar business transaction involving KromAmericas.

Authorized recipients: Other parties when you direct us to disclose the information or when you provide consent.

We do not sell personal information for money. However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain uses of cookies, pixels, analytics tools, or advertising technologies. If our practices fall within those definitions, we will provide applicable opt-out rights.

5. U.S. State Privacy Rights

Depending on where you live and whether a particular privacy law applies to KromAmericas, you may have the right to:

Access or know: Request information about the personal information we collect, use, disclose, sell, or share.

Confirm processing: Ask whether we process your personal information.

Correct: Request correction of inaccurate personal information.

Delete: Request deletion of personal information, subject to legal exceptions.

Portability: Request a copy of certain personal information in a portable format.

Opt out of sale, sharing, or targeted advertising: Direct us not to sell or share personal information or use it for targeted advertising, as those terms are defined by applicable law.

Limit sensitive personal information: Request limits on certain uses or disclosures of sensitive personal information where required by law.

Opt out of certain profiling: Opt out of profiling that produces legal or similarly significant effects, where applicable.

Withdraw consent: Withdraw consent where processing is based on consent.

Appeal: Appeal a decision we make regarding your privacy request, where required by law.

We will not discriminate against you for exercising applicable privacy rights.

To exercise privacy rights, contact us using the information in the “Contact Us” section below. We may need to verify your identity before completing a request. Verification may require matching information you provide with information we maintain. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and may also require the consumer to verify their identity directly with us.

6. California Privacy Notice

This section applies to California residents where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies.

During the past 12 months, we may have collected the following categories of personal information:

We collect and use these categories for the purposes described in this Privacy Policy. We retain personal information as described in the “Retention” section below.

We do not knowingly sell or share the personal information of consumers under 16 years of age. We do not use sensitive personal information for purposes that require a right to limit under California law unless we provide the required notice and choice.

California residents may exercise their rights by contacting us using the information below.

7. Canada and Mexico Privacy Rights

If you are located in Canada, you may have rights to access and correct your personal information, withdraw consent where processing is based on consent, and ask questions about our privacy practices.

If you are located in Mexico, you may have rights to access, rectify, cancel, or oppose certain processing of your personal information, as applicable under Mexican privacy law.

To submit a request, contact us using the information in the “Contact Us” section below. We may request information needed to verify your identity and process your request.

8. Email Marketing

You may opt out of marketing emails by clicking the unsubscribe link in our emails or contacting us. Even if you opt out of marketing communications, we may still send non-marketing communications, such as order confirmations, account notices, service messages, policy updates, and responses to your inquiries.

9. Third-Party Links and Resources

Our website may link to third-party websites, tools, documents, product resources, manufacturer resources, videos, or platforms. We do not control those third-party sites or their privacy practices. Your use of third-party websites and resources is governed by their own privacy policies and terms.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, loss, misuse, alteration, and disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential. Please notify us promptly if you believe your account or interaction with us is no longer secure.

11. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide products and services, maintain accounts, process transactions, support customers, comply with legal, tax, accounting, and recordkeeping obligations, resolve disputes, enforce agreements, and protect our rights.

Retention periods may vary based on the type of information, the purpose for collection, legal requirements, business needs, and whether a request for deletion has been submitted and verified. When information is no longer needed, we will delete, de-identify, or securely retain it in accordance with applicable law and our recordkeeping practices.

12. International Transfers

KromAmericas is based in the United States. If you access our website or provide personal information from outside the United States, your information may be transferred to, stored in, or processed in the United States or other locations where our service providers operate. Privacy laws in these locations may differ from those in your jurisdiction.

13. Children’s Privacy

Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16 without appropriate consent, we will take reasonable steps to delete that information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we update it, we will revise the “Last Updated” date above. If we make material changes, we may provide additional notice as required by law.

15. Contact Us

If you have questions about this Privacy Policy or would like to exercise privacy rights, please contact us:

KromAmericas
8405 East 30th Street
Indianapolis, IN 46219
Phone: (317) 890-0474
Toll Free: (888) 743-1609
Email: [email protected]